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 Applied Emotional Intelligence
Who Can Benefit?
The course is suitable for those who wish to use awareness of their own and other's emotions to broaden their range of influencing and communication skills.
Course Objectives
- Interpret faces, words and behaviours in terms of underlying emotions
- Articulate personal emotional responses to work issues
- Explain how to apply own emotions to 3 common, important work tasks and responsibilities
- Address situations where emotions commonly cause avoidance strategies
- Prepare a strategy for monitoring and evaluating your own emotional profile and related actions over time
Course Content
- Recognising own and other's emotions
- Describing own and others emotions
- Using emotional awareness when reacting to situations
- Using emotional awareness when behaving proactively
- Dealing with conflicting emotions in two people
- Emotional behaviour and control
Course Duration
1 day
Programme Materials
Delegates will receive a New Tricks Applied Emotional Intelligence Pack.
Related Subjects
Communication Skills;
Assertiveness;
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