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 Assertiveness Skills
Who Can Benefit?
The course is suitable for delegates wanting to build their confidence, assert themselves and can be delivered to all levels.
Course Objectives
- Describe what assertiveness is
- Describe different assertiveness strategies and there uses
- Outline strategies for dealing with difficult situations and people within these processes
- Demonstrate effective questioning skills and assertive behaviours
- Draw up an action plan for themselves and their area of work
Course Content
- What is Assertiveness?
- Assertive behaviours
- Assertive Rights
- Self Assessment
- Role Play
- Assertiveness Strategies
- Body language, word, tone
- Action planning
Course Duration
1 day
Programme Materials
Delegates will receive a New Tricks Assertiveness Skills Learning Pack.
Related Subjects
Communication Skills;
Emotional Intelligence;
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