|
 Communication Skills
Who Can Benefit?
The course is suitable for those who wish to enhance their communication skills.
Course Objectives
- Describe the key characteristics and the purpose of effective communication
- Identify the barriers that constraint effective communication
- Interpret and use effective body language
- Identify and develop active listening skills
- Develop an action plan to improve the effectiveness of your communication
Course Content
- Communication skills
- Objective feedback
- Assertiveness
- Questioning techniques
- Listening skills
- Providing feedback
- Behaviour and attitude
Course Duration
1 day
Programme Materials
Delegates will receive a New Tricks Communication Skills Learning Pack.
Related Subjects
Assertiveness;
Negotiation;
|
|
|
