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 Mediation Skills
Who Can Benefit?
Staff who can assist people in a dispute to explore and understand their differences and, if possible, to settle them.
Course Objectives
By the end of the course delegates will be able to:
- Understand when mediation is appropriate
- Prepare parties to meet for delegation
- Used a structured format to conduct meetings
- Use an appropriate style to encourage co-operation
- Use an appropriate mediation meeting exit strategy
Course Content
Mediation Process:
STAGE ONE - Initial Meetings
- First separate contact with the parties in dispute
- Ensuring success through clear information and understanding
- Stage 1 inputs
- Ensuring commitment
STAGE TWO - The Mediation Meeting
- Setting the scene and hearing the issues
- Exploring and working on the issues
- Building agreements
- Closure
STAGE THREE - The Mediation Agreement
- Recording agreements
- What if agreement isn't reached
- Contingency planning
- Ethics and confidentiality
- Mediation with managers and employees
Alternatives to mediation
- Recognising when mediation is inappropriate
- What to do when mediation is inappropriate
Course Duration
1 or 2 days
Programme Materials
Delegates will receive a New Tricks Mediators learning pack.
Related Subjects
Equality, Diversity and Human Rights;
Discipline and Grievance Procedures;
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