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 Telephone Sales Techniques
Who Can Benefit?
The course is suitable for those who wish to increase sales through developing their skills in telephone techniques.
Course Objectives
- Sound more professional on the phone
- Be more prepared for incoming calls
- Take control of outgoing calls
- Deliver an effective sales message
- Overcome objections
- Handle complaint calls effectively
Course Content
- Your Telephone personality
- Improving your telephone voice
- The four step sales approach
- Closing sales
- Hints and suggestions
- Customer Strategies
- Ways to sell without really selling
- Review and Quiz
Course Duration
1 or 2 days
Programme Materials
Delegates will receive a New Tricks Telephone Sales Techniques Learning Pack.
Related Subjects
Performance Management;
Coaching and Mentoring;
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