Do you have difficulty saying no or asking for what you want?
Do you know where assertiveness becomes aggression?
This course will help you understand the difference between aggressive and assertive behaviours as well as saying ‘no’ and getting what you want without offending others.
- Defining assertiveness
- Assertiveness strategies and their uses
- Understanding your reaction to stressful events
- Producing effective language for a range of scenarios
- Strategies for dealing with difficult situations and people within these processes
- Effective questioning skills and assertive behaviours
Maximum number of delegates
“Thoroughly enjoyed every session of the course. The delivery and knowledge of Kevin was excellent and he got the best from all the attendees. Have encouraged colleagues to attend the course as it is very beneficial. Sessions were well structured and it was easy to see how we were meeting the objectives of each session – which doesn’t always happen on other courses.”