Leadership Development

Background to business

• Organisational drivers and strategy overview
• Organisational challenges
• Leadership within organisations

Attitude and Optimism

• Self-perception

 Leading People

• Styles of leadership
• Applying the styles in the real world
• Session to examine a line report

Becoming Assertive

• What assertive is and how it differs from aggression
• Interactions with others and how this affects your ability to persuade
• Identifying actual behaviours in the workplace

Dealing with conflict

• Recognising conflict
• What effect does conflict have on team performance?
• Options for dealing with conflict

Leading the team

• What makes a team?
• Tuckman theory – Bringing together and developing a team
• The leaders role in team development

Working with the team

• Practical challenge
• debrief

Managing Change

• The nature of change
• Overcoming inertia
• Personal feelings about changing
• Strategies for ensuring change is successfully implemented

Everyday Coaching

• What coaching is
• Coaching skills as a line manager
• Using coaching as part of your everyday conversation
• Improving team performance overall
• Role-model good coaching behaviour

Motivating the team

• Understanding what drives and motivates
• The Generation Gap – exploring the different experiences and values of different age groups in the workplace

Maximising Your Time

• Why managing time is important
• The difference between being busy and effective
• Tips for improving time management

Delegation

• Delegate like Duncan (Bannatyne)
• Barriers to delegation
• The psychology of delegation

Leading Using Stats (Organisational Stats)

• Managing by organisational statistics, not just ‘gut feeling’

Creating Team Culture

• Defining and creating a positive culture
• How do others do it?

Understanding your negotiating arena

• Analysing your current relationships
• Overcoming barriers to progress

Your style of influencing

• Understanding your habits and behaviours
• Self-reflection
• Improving relationships with others

The structure and rules of influencing and negotiating

• Strategy and tactics
• 6 step approach to success
• Overcoming pressure tactics

Maintaining momentum

• Learning to influence on a daily basis
• Creating positive working outcomes and relations
• Influencing upwards

Key Concepts

• VAT
• Gross Margin
• Sales and Margin Mix
• Budgeting process

The Trading, Profit and Loss Account

• Expenses and variances
• Inventory Control
• Stock loss, stock levels
• Expenses and variances

Budgeting & Business Planning

• Trend Analysis and Sales Forecasting
• Break Even and Profit Protection
• Balance Sheet – Assets, cash, depreciation, liabilities and reserves
• Cash Flow Forecasting

Introductions to projects 

• What is a project?
• When to use a project structure

Project Challenge Activity

• Project Management Model – explanation of a basic model
• Project Management Tools

Planning to a structure

• Project management handbook

Risk Impact Analysis

• Why projects fail
• Assessing risk
• Contingency planning

 Applying Risk Analysis

Ensuring commitment of the team

Evaluating effectively

Incidents and complaints

• Why do things go wrong?
• What is the impact on the business?
• Creating a performance improvement culture

Investigation and analysis

• Getting to the root of problems
• Recurring themes
• Using investigation tools

The Human Factor

• Why do people do what they do?
• Options for developing people

Barrier analysis

• What barriers to failure were currently in place?
• Assessing barrier strength
• Creating new barriers so patient safety is improved and the risk of harm through error is reduced
• Making processes and systems more efficient

Initial Meetings

• First separate contact with the parties in dispute
• Ensuring success through clear information and understanding
• Stage 1 inputs
• Ensuring commitment

The mediation meeting

• Setting the scene and hearing the issues
• Exploring and working on the issues
• Building agreements
• Closure

The mediation agreement

• Recording agreements
• What if agreement isn’t reached
• Contingency planning
• Ethics and confidentiality
• Mediation with managers and employees

Alternatives to mediation

• Recognising when mediation is inappropriate

Defining Strategy

• What is strategy?
• How can you apply it to your role?

Using a 4 Part Model to analyse your market

• Understanding the Environment
• Assessing your Strengths
• Analysing available options
• Implementing Action

Dominant strategies and game play

• Assessing the best options for action and to stay ahead of the competition
• Calculating competitor responses
• Making informed decisions

Creative thinking and problem solving

• Defining problems
• Creating options
• Selecting the best solutions