Training & Development Courses for Business

Welcome to the New Tricks ‘back catalogue’ of training courses.

Many of the subjects are generic to all organisations and can be run ‘off the shelf’, but we can customise the subjects or develop a more in-depth course containing several of the subjects areas to meet your needs.


This course will help you understand the difference between aggressive and assertive behaviours as well as saying ‘no’ and getting what you want without offending others.

Change Management

In a world of ever increasing change learn to cope and implement new changes whilst maintaining your sanity!

Creative Thinking and Problem Solving Skills

If you are bogged down on responding to operational demands, take a break! This one day course will give you all the tools to re-evaluate your area of business and come up with some sparkling new ideas!

Customer Excellence

Discover the secrets and techniques of the world’s most successful organisations. Analysis, in depth discussion and techniques to will help keep your customer care ahead of the competition!

Delegation Skills

The secret to breaking away from being operational and truly becoming strategic is effective delegation skills. Learn to set tasks and feel confident that nothing will go wrong!

Mediation Skills

To enable managers (or nominated mediators) to assist staff members who are in dispute. This course shows how to explore and understand differences and, if possible, to settle them. Ultimately, this will increase team motivation and reduce the need for formal interventions.

Negotiation Skills

Learn to deal with difficult personalities and overcome stressful situations. Being able to successfully negotiate is a core skill that enables people to gain cooperation and deals whilst maintaining good long-term relationships.

Presentation Skills

Move your confidence up a gear. Learn how to overcome (or at least disguise!) nerves and produce a presentation your audience will remember for all the right reasons!

Project Management

An easy introduction to turning a great idea into reality. Project tools and a workbook to record and plan a project into are provided in this highly practical day.

Root Cause Analysis/Investigation Training

To enable managers to follow a structured, consistent path in investigating incidents and complaints. The course also covers making considered recommendations to drive improvements to the service.

Stress Management

With up to 7 out of 10 days sickness attributable to stress related illness now is the time to protect yourself and your staff by implementing effective self and team stress reduction techniques and strategies. A full day of stress busting ideas!

Strategy Development

To enable managers to develop a forward thinking mindset, this course will challenge managers to ask themselves difficult questions about how much of their time is spent reacting to events and how much is spent ensuring the organisation is prepared for the future.

Time Management

One of those subjects that should be simple enough to get right. But in times of rapid change with hundreds of emails and telephone calls coming at us from all directions it can all feel a little overwhelming. Learn to get things done and remain in control.

Train the Trainer

An intensive guide to creating and running training courses. Highly practical with time for practice and one to one feedback.

Whether you are in a professional training role or simply responsible for passing on skills to others this course will provide huge benefit to the workforce.

“We worked with Kevin at the start of 2023 to develop a bespoke leadership development package. Kevin was flexible in his approach and developed a bespoke package to meet the needs of our learners and our organisation. We were so pleased with the feedback, we have arranged another programme to be delivered soon.”

Alex Williams

Learning & Organisational Development Manager,
The Clatterbridge Cancer Centre NHS Foundation Trust

Let’s see how we can help…