Customer Excellence

Course aims

Discover the secrets and techniques of the world’s most successful organisations. Analysis, in depth discussion and techniques to will help keep your customer care ahead of the competition!

Topics covered

  • Understanding of the definition of quality service.
  • Researching and understanding your audience
  • Processes to design and implement quality standards.
  • How your customers view you
  • Finding the exceptional in a sea of mediocrity
  • Preparing to stay ahead of the competition

Course duration

1 day

Maximum number of delegates


“I found the course surprisingly interesting and incredibly informative. I learnt a great deal because of this. I will definitely use a lot of the points raised in my day to day working life.”

Delegate quote

“The course held my full attention and to be honest that’s quite rare. Well done.”

Delegate quote

To book this course, please get in touch…