Customer Excellence

Course aims

Discover the secrets and techniques of the world’s most successful organisations. Analysis, in depth discussion and techniques to will help keep your customer care ahead of the competition!

Topics covered

• Understanding of the definition of quality service.
• Researching and understanding your audience
• Processes to design and implement quality standards.
• How your customers view you
• Finding the exceptional in a sea of mediocrity
• Preparing to stay ahead of the competition