To enable managers to follow a structured, consistent path in investigating incidents and complaints. The course also covers making considered recommendations to drive improvements to the service. The content is cross referenced to the National Patients Safety Agency recommended best practice.
- The background to Root Cause Analysis (RCA)
- Why do a RCA?
- Case study challenges
- Gathering information
- Mapping out timelines
- Staying objective and impartial
- Using tools to assess contributory factors
- Finding the root causes
- Making recommendations and implementing improvements