Root Cause Analysis / Investigation Training

Course aims

To enable managers to follow a structured, consistent path in investigating incidents and complaints. The course also covers making considered recommendations to drive improvements to the service. The content is cross referenced to the National Patients Safety Agency recommended best practice.

Topics covered

  • The background to Root Cause Analysis (RCA)
  • Why do a RCA?
  • Case study challenges
  • Gathering information
  • Mapping out timelines
  • Staying objective and impartial
  • Using tools to assess contributory factors
  • Finding the root causes
  • Making recommendations and implementing improvements

Course duration

1 day

Maximum number of delegates


“Giving us incidents to analyse was very interesting and helped me to understand the process more clearly.”
Delegate quote
“Course layout and visual aids were excellent. Well timed and produced very good student involvement.”
Delegate quote
“Been doing investigations for 10 years and this has been very useful.”
Delegate quote

To book this course, please get in touch…